ASPConnect User Guide

ASPConnect is the Agency for Social Protection’s new digital platform that brings all social welfare and benefit services online. With ASPConnect, you can access ASP services 24/7 from any location — at home, at work, or on the go. No more waiting in line or visiting an office during business hours.

With your ASPConnect account, you can:

• Apply for social welfare or benefit services – Submit applications online in minutes
• Track your application status in real-time – Know exactly where your application is at any moment
• Manage your dependents and personal details – Keep your information up-to-date from anywhere
• Submit complaints or appeals directly online – Resolve issues without visiting an office
• Store your documents digitally – Access important files anytime
• Receive notifications and updates – Stay informed about your applications and benefits

You have two convenient options:

Option 1: Online at Your Own Convenience
Access ASPConnect anytime, 24/7 from your computer, smartphone, or tablet
Portal: https://aspservices.gov.sc/eSPSPortal/frmlogin.aspx

Option 2: At Any ASP Office
If you prefer in-person assistance, visit any ASP office in your district and staff can help you navigate the platform

Go to the ASPConnect login page:
https://aspservices.gov.sc/eSPSPortal/frmlogin.aspx

Click on the “Create Account” or “First Time User?” option to begin registration.

This step requires you to have a SeyID account. SeyID is Seychelles’ national digital identity platform.

What you need:

• Your SeyID credentials (if you already have one)
• Your SeyID must be active and verified

Don’t have SeyID yet?
No problem! Get your SeyID first by visiting: How to Get SeyID for ASPConnect

Once you have SeyID:

1. Click “Login with SeyID”
2. Enter your SeyID username and password
3. Review and confirm your personal details from SeyID
4. Authorize ASPConnect to access your verified information

Why we use SeyID:

• Your information is securely verified
• Fast, safe access without remembering another password
• Your privacy and data are protected with government-level security

After verifying your SeyID details:

1. Review Your Information – Confirm all personal details are correct
2. Add Contact Information – Update phone numbers and email where we can reach you
3. Set Up Notifications – Choose how you’d like to receive updates (SMS, email, or both)
4. Accept Terms and Conditions – Read and agree to ASPConnect terms of use
5. Submit Registration – Finalize your account

Your ASPConnect account is now ready to use!

Once registered, you can log in anytime to access your dashboard where you can:

• Apply for social welfare or benefit services – Start new applications for the benefits you qualify for
• Track your application status in real-time – Monitor progress from submission to decision
• Manage dependents and personal details – Update household information, add dependents, or change contact details
• Submit complaints or appeals directly online – File complaints about service or appeal benefit decisions
• View your benefits – See active benefits, payment schedules, and benefit history
• Download documents – Access and download official letters and documentation

To successfully register for ASPConnect, gather the following:

Required Documents:

• Your National Identity Card or National Identity Number (NIN)
• Valid Proof of Address (utility bill, rental agreement, or government letter)
• Proof of Income (if applying for benefits)
• Bank or Mobile Money Account Details (for benefit payments)

Required Information:

• Your full legal name as it appears on your ID
• Your date of birth
• Your active email address
• Your mobile phone number
• SeyID credentials (username and password)

Optional but Helpful:

• Details of any dependents you’re supporting
• Information about your employment status
• Your income details (for eligibility assessment)

For a visual walkthrough of the registration process, see the ASPConnect poster with illustrations and step-by-step instructions.

Q: Is ASPConnect completely free?
A: Yes, ASPConnect is free for all Seychellois citizens. There are no registration fees, login fees, or charges for submitting applications.

Q: Is my information safe on ASPConnect?
A: Yes. ASPConnect uses advanced encryption and security measures to protect your personal information. Your data is stored securely on government servers and complies with Seychelles’ data protection requirements.

Q: Can I apply for benefits in person at an ASP office instead?
A: Yes, you can still visit any ASP office to apply for benefits in person. ASPConnect provides an alternative option for those who prefer online access.

Q: How long does registration take?
A: Registration typically takes 10-15 minutes if you already have SeyID. If you need to register for SeyID first, allow 15-20 minutes for that process.

Q: What happens if I make a mistake in my application?
A: You can often edit and resubmit applications directly through ASPConnect before they are processed. Once an application is submitted and under review, contact ASP support to discuss changes.

Q: Will I receive updates about my application?
A: Yes! You’ll receive notifications through your preferred method (SMS, email, or both). You can also track progress anytime by logging into ASPConnect.

Q: What if I don’t have internet access at home?
A: Visit any ASP office. All offices have computers where you can access ASPConnect with staff assistance.

Q: Can I use ASPConnect on my mobile phone?
A: Yes! ASPConnect is designed to work on smartphones and tablets. The platform is fully mobile-responsive for easy access on any device.

Q: What do I do if I have a question about my specific benefit?
A: You can submit a question directly through ASPConnect, call ASP support, or visit an ASP office in person.

Q: Who can help me if I’m having technical problems?
A: See the “Need Help?” section below for ASP support contact information.

Office Locations:

Visit any of these ASP offices for in-person assistance:

Mahé Office – Ocean Gate House (Main office)

• Phone: +248 429 3521
• Hours: Monday – Friday, 8:00 AM – 4:00 PM

Praslin Office

• Phone: +248 429 3568
• Hours: Monday – Friday, 8:00 AM – 4:00 PM

La Digue Office

• Phone: +248 429 3503
• Hours: Monday – Friday, 8:00 AM – 4:00 PM

System Hours:

ASPConnect is available 24 hours a day, 7 days a week. However, support staff are available:

• Monday – Friday: 8:00 AM – 4:00 PM
• (Closed on weekends and public holidays)

If you have questions or encounter issues with ASPConnect registration, applications, or account management:

Phone:

• +248 429 3521
• +248 429 3568
• +248 429 3503

Email:
aspconnectsupport@gov.sc

In Person:
Visit any ASP office during business hours (Monday – Friday, 8:00 AM – 4:00 PM)

Available Help:

• Registration assistance
• Account setup and troubleshooting
• Password resets
• Application status inquiries
• Technical support

If you need help registering for SeyID or have SeyID-specific questions:

Visit: SeyID Official Portal
Resource: How to Get SeyID for ASPConnect